Recall.ai
Overview
One API for meeting capture across Zoom, Google Meet, Microsoft Teams, Webex, Slack Huddles and more, plus a desktop/on-device SDK for botless capture; outputs recordings, diarized transcripts, speaker metadata, and real-time streams; free calendar API for auto-scheduling bots. 2026 pricing: 0.15/hr transcription, no platform fee (1,000 hrs/month ≈ $650).
Relationships
- gong — the enterprise comp ($1,360–1,600/user/yr + platform fees, no AMS integrations): a benchmark, not a component.
- Twilio / Retell / Bland — the phone-side capture and voice-AI rails.
Notes
- Why it matters: the capture layer for the day-one proprietary asset in insurance-tech-integration-stack — every client conversation → diarized transcript → LLM extraction into ACORD-mappable risk data and commitments. Native Zoom/Teams/Meet APIs exist but are painful across client tenants (Teams needs tenant-admin consent + protected-API approval).
- Compliance: two-party-consent states require announcement; retention policy is E&O evidence in both directions.
- This is the customer-side twin of the AX-INS-4-forbidden “Gong for insurance” broker tool — pointed at our own funnel and book, not sold to brokers.
Mentioned in
- insurance-tech-integration-stack — selected as the meeting-capture rail (P0/P1).